1. Introduction & Scope
Jain Pumps Marketing (also operating commercially as Jain Corporation), having its principal showroom and warehouse at 20/1, Maharani Road, Near Railway Station Parking, Near UCO Bank, Indore, Madhya Pradesh 452001, is dedicated to protecting the privacy, confidentiality, and security of our clients, dealers, drillers, and website visitors.
This Privacy Policy explains how we collect, process, maintain, and safeguard personal and commercial information gathered through our official website (https://jainpump.shop), telephone inquiries, showroom visits, WhatsApp chats, and digital quotation forms.
2. Information We Collect
We collect only the minimum required information necessary to provide accurate pump sizing, price quotations, tax invoicing, and logistics coordination:
- Contact Identification: Full name, firm/company name, agricultural land or borewell location, phone number, and email address.
- Commercial & Billing Data: GSTIN (Goods and Services Tax Identification Number), billing address, and transport booking details for B2B dealer sales.
- Technical Requirements: Borewell depth, head calculations, motor power (HP), discharge requirements, pipe diameters, and project timelines.
- Technical Web Log Data: Non-personally identifiable technical information such as IP address, browser type, device information, and referring URLs gathered via standard web server logs.
3. Purpose & Data Usage
All information collected by Jain Pumps Marketing is used strictly for legitimate commercial and engineering purposes:
- Generating customized wholesale quotations for submersible pumps, column pipes, cables, and starter panels.
- Advising contractors and farmers on correct motor stage selection and technical pump sizing based on hydraulic specifications.
- Processing GST tax invoices and managing accounts in accordance with Indian commercial tax regulations.
- Coordinating transport dispatch, bilty bookings, and freight logistics across Madhya Pradesh and neighboring states.
- Facilitating official manufacturer warranty registrations and claim settlements with brands such as Shakti, CRI, Trueflo, and others.
4. WhatsApp & Phone Inquiries
For our customers' convenience, we provide direct WhatsApp consultation links to our showroom numbers (+91 93032-07600 and +91 93023-55167). When you click these links, conversations are conducted via the WhatsApp platform governed by Meta's privacy policy. We use messages exchanged on WhatsApp solely to discuss order specifications, send product catalogs, share invoices, and update dispatch tracking numbers.
5. Logistics & OEM Disclosures
We do not sell, rent, trade, or commercially monetize customer contact information to any third-party marketing companies.
Information is shared only under the following strictly necessary circumstances:
- Freight & Transport Agencies: Sharing delivery consignee name, destination city, and contact number with regional transport carriers (e.g. at Indore Loha Mandi or Dewas Naka) to facilitate goods delivery.
- Authorized OEM Manufacturers: Sharing customer details when necessary to process warranty service cards, testing reports, or manufacturer technical support.
- Statutory Authorities: Disclosing invoice or GST transaction details when required by law or judicial directives.
6. Data Security & Storage
We implement reasonable physical, technical, and managerial safeguards to protect your personal information from unauthorized access, alteration, or disclosure. Commercial records are stored in secure internal systems with access restricted to authorized showroom personnel.
8. Your Data Rights
Under applicable Indian data protection frameworks, you have the right to:
- Request confirmation of whether we hold your personal or business contact records.
- Request correction, updating, or rectification of inaccurate contact or billing details.
- Request cessation of informational messages regarding new product arrivals or price revisions.
9. Grievance Redressal & Contact Information
If you have questions, feedback, or grievance requests concerning this Privacy Policy, please contact our designated Grievance Officer:
Grievance Officer: Manish Jain
Entity: Jain Pumps Marketing (Jain Corporation)
Address: 20/1, Maharani Road, Near Railway Station Parking, Near UCO Bank, Indore, MP 452001
Phone: +91 93032-07600
Email: jainpumps@gmail.com